Dear users of our website, please read this Privacy Policy carefully, in order to be familiar with what is considered personal data, which personal data can be processed and in what way, what is the purpose and basis processing of your personal data, how your personal data is protected and stored, who is the data controller, use of cookies, links to other websites, what are your rights, to whom we share and transfer your personal data, to whom you can contact with a question or request as well as to which competent body you have the right to submit a complaint.

This Privacy Policy is in accordance with the Law on the Protection of Personal Data (“Official Gazette of the RS”, No. 87/2018) and with the GDPR – General Regulation on the Protection of Personal Data (EU) 2016/679.

When you access or use the services of our website, you must know that you are leaving different data and that you have thereby given your consent to the collection and processing of your data, but only for the purpose for which you provided it.

What is considered personal data

“Personal data” is any data related to a natural person whose identity is determined or determinable, directly or indirectly, such as name and surname, identification or social security number, location data, e-mail address, place and address of residence , telephone or mobile number, as well as all other additional data that you can leave when ordering our products, filling out various applications, questionnaires, applying for a job, and the like.


Data we collect and process

Personal data:

  • Name and surname,
  • E-mail address,
  • City, street and residence number,
  • Telephone or mobile number,
  • Health data

Electronic data:

  • IP adress,
  • The browser you use,
  • Websites you visit through our website,
  • The type of device you are using,
  • Electronic identifiers.


Purpose and basis of personal data processing

Your personal data is processed only for the purpose for which it is necessary, i.e. only for the realization of a specific purpose.

When through our website you want to:

  • order a product,
  • fill in the application or the questionnaire offered to you,
  • forward a request or question,
  • apply for a job,
  • or you need customer support,

we collect and process your personal data only in order to provide you with the best service, respond to your requests, questions, complaints or to contact you for a job position.

Before taking any action that involves providing your personal data, you are required to familiarize yourself with our Privacy Policy.

The processing of your personal data is not permitted if the data being processed is unnecessary or not necessary to achieve the purpose of the processing, as well as if the number and type of data being processed are disproportionate to the required purpose, which means that it is permitted to process only those data that are clearly necessary and suitable for the purpose for which you provided your personal data.

We do not collect, use or process electronic data that we will receive automatically when you use our website.

Health data is considered a special type of personal data whose data processing is prohibited without the express consent of the natural person.

We do not process health data that you voluntarily submit to us as additional information when ordering a product or sending an inquiry, which are related to the type of diabetes, therapy, data on measurement records. Processing of health data is possible only with your consent.


Protection and storage of personal data

In order to protect your personal data, we implement administrative, technical and physical protection measures. Your personal information is password protected to prevent theft, alteration, unauthorized access, unauthorized and unlawful use and loss.

Your personal data is stored on a separate password-protected server.

Data collected on any basis are stored for 12 months from the moment of collection, after which they are deleted and the data in paper form is destroyed.

If you want your data to be deleted from our database immediately after the purpose for which it was collected is fulfilled, you can send a request to e-mail:

Exceptionally from the above, personal data that you have left when complaining about a medical device, reporting an incident with a medical device (report of malfunction or deterioration of the characteristics, i.e. performance of the medical device, as well as inadequacy in the labeling or in the instructions for use which, directly or indirectly, led or could have led to the death of the patient, user or other person or to a serious deterioration of his health condition), we store for 5 years.


Data controller and processor

The data controller and processor is:
Medinic export-import doo, Daničareva no. 57. White City,
ID number 07464592, PIB 100279686.
Phone: 00381 11 304 77 44
E-mail address:


Use of cookies

We only use necessary cookies that are required for the operation of our website, and which allow you to navigate our website and use its options.


Links to other websites

Our website contains links to other websites that are not covered by our privacy policy. Therefore, you use third-party websites at your own risk.


Your rights and how to exercise them

At your request, we are obliged to provide you with all information related to the exercise of your rights without delay and at the latest within 30 days from the date of receipt of the request.
In accordance with the Personal Data Protection Act, you have the right to be informed about the following:

  • About the identity and contact information of the Handler,
  • About the purpose of the intended processing and the legal basis for the processing,
  • About the fact whether the Controller intends to transfer personal data to another country, as well as whether that country is on the list of countries that provide an adequate level of personal data protection,
  • On the period of storage of personal data,
  • On the right to request from the Controller access to the data being processed, correction of inaccurate data or deletion of your personal data if they are no longer necessary for the purpose for which they were collected or processed,
  • About the right to copies of your personal data,
  • About the right to limit the processing of your data,
  • About the right to withdraw consent at any time,
  • About information on whether profiling is carried out,
  • On the right to submit a complaint to the Commissioner.

The operator has the right to ask the applicant for additional information in order to verify his identity.


The method of protection of personal data

We are obliged to inform you and the Trustee about the violation of your personal data, which may cause a risk to your rights and freedoms, without delay or, if possible, within 72 hours of becoming aware of the violation.

If you believe that the processing of your personal data has been carried out contrary to the Personal Data Protection Act, you can exercise your rights by submitting a request to e-mail: or by mail to the address Medinic export-import doo, Belgrade, Danicareva 57
with the indication “Protection of personal data” along with evidence (if any).

Regardless of the submission of a request for the protection of personal data, you have the right to:

  • To submit a complaint to the Commissioner,
  • For judicial protection.

If you submit a complaint to the Commissioner, you have the right to initiate other administrative or judicial protection procedures, regardless of the complaint submitted to the Commissioner.

You also have the right to seek judicial protection by submitting a lawsuit to the court, without the obligation to address the Commissioner. The lawsuit is submitted to a higher court in the territory of which the Controller has a place of residence or headquarters or in whose territory the person to whom the data refer has a place of residence.


Transfer of personal data

Your personal data may be disclosed or transferred:

1. To third parties, when it is necessary for the performance of contractual obligations related to the provision of expert advice or consulting services, who make sure that the work of the site itself is improved, who work on the maintenance and technical support of the site itself. In this situation, only data necessary to fulfill the purpose of the contracted service is transferred and cannot be used for other purposes.

2. To state bodies, if this processing is necessary for the performance of the duties of competent state bodies and if it is prescribed in accordance with Article 13. and Article 100. of the Personal Data Protection Act.

3. To another country, without your prior approval, if that other country is a member of the Council of Europe Convention on the Protection of Individuals with regard to Automatic Processing of Personal Data, as these members provide an adequate level of personal data protection.

Exceptionally, the personal data of the users of our website can be transferred to the company Ascensia Diabetes Care Switzerland in the EU if you have sent us a complaint related to the report of adverse effects of the medical device, whose manufacturers. In this case, the data transfer is protected by a special code.


Privacy Policy Changes

Changes to the Privacy Policy are always possible when this is required by the Personal Data Protection Act, when we launch new services or process your data for new purposes.

The updated and amended Privacy Policy will be available on our website with an indication that it is an amended and updated version, so please check our Privacy Policy regularly.


Final regulations

All questions, requests, objections regarding this Privacy Policy can be directed to
e-mail address: or
by mail to the address Medinic export-import doo, Belgrade, Daničareva 57.

This Privacy Policy enters into force on January 15, 2020. years